回中国就医的专属管家 KangLink — Your Personal Health Butler for Medical Care in China

生效日期：2025 年 1 月 1 日 | Last Updated: January 1, 2025

北京泰舒安科技有限公司（以下简称"我们"或"康服保"）深知个人信息对您的重要性，并会尽全力保护您的个人信息安全可靠。我们致力于维持您对我们的信任，恪守以下原则，保护您的个人信息：权责一致原则、目的明确原则、选择同意原则、最少够用原则、确保安全原则、主体参与原则、公开透明原则等。

Beijing Taishuan Technology Co., Ltd. ("we" or "KangLink") respects the importance of personal information to you and is committed to ensuring its security and confidentiality. We strive to maintain your trust and adhere to the following principles: accountability, purpose specification, consent, data minimization, security, individual participation, and transparency.

一、信息收集 | Information Collection

我们可能收集以下类型的信息：

We may collect the following types of information:

1. 您主动提供的信息 | Information You Provide

• 身份信息：姓名、性别、出生日期、身份证/护照号码、国籍等
  Identity Information: Name, gender, date of birth, ID/passport number, nationality, etc.
• 联系方式：电话号码、电子邮箱、微信 ID、住址等
  Contact Information: Phone number, email address, WeChat ID, address, etc.
• 健康信息：体检记录、病历资料、检查报告、用药史、家族病史等
  Health Information: Medical examination records, medical history, test reports, medication history, family medical history, etc.
• 支付信息：支付账号、交易记录等（但我们不存储完整的银行卡号）
  Payment Information: Payment account, transaction records, etc. (but we do not store complete bank card numbers)

2. 自动收集的信息 | Automatically Collected Information

• 设备信息：设备型号、操作系统、唯一设备标识符、IP 地址等
  Device Information: Device model, operating system, unique device identifiers, IP address, etc.
• 使用日志：访问日期、时间、浏览记录、点击数据等
  Usage Logs: Access dates, times, browsing history, click data, etc.
• 位置信息：基于您使用服务时提供的城市/地区信息
  Location Information: City/region information provided when using our services

二、信息使用 | How We Use Information

我们将信息用于以下目的：

We use information for the following purposes:

• 为您提供体检预约、就医协助、报告解读等核心服务
  To provide core services such as medical examination booking, medical assistance, and report interpretation
• 验证您的身份，确保服务安全
  To verify your identity and ensure service security
• 与您沟通服务进展、回复您的咨询
  To communicate service progress and respond to your inquiries
• 向您发送重要的通知（如预约确认、服务变更等）
  To send important notifications (e.g., appointment confirmations, service changes)
• 改进我们的服务质量和用户体验
  To improve our service quality and user experience
• 遵守法律法规要求
  To comply with legal and regulatory requirements

三、信息共享与披露 | Information Sharing and Disclosure

除以下情况外，我们不会与任何第三方共享您的个人信息：

Except for the following circumstances, we will not share your personal information with any third party:

• 医疗机构：为您安排体检或就医时，我们需要将必要的健康信息共享给合作医院/诊所
  Medical Institutions: When arranging medical examinations or treatments, we need to share necessary health information with partner hospitals/clinics
• 服务提供商：协助我们运营的服务提供商（如支付处理、数据分析），且仅限于履行其职责所需的信息
  Service Providers: Service providers assisting our operations (e.g., payment processing, data analytics), limited to information necessary for their duties
• 法律要求：根据法律法规、法院命令或政府要求
  Legal Requirements: As required by laws, court orders, or government authorities
• 经您同意：获得您明确同意的其他情况
  With Your Consent: Other situations with your explicit consent

四、信息安全 | Information Security

我们采取合理的技术和管理措施保护您的信息安全：

We implement reasonable technical and organizational measures to protect your information security:

• 使用 SSL/TLS 加密传输数据
  Using SSL/TLS encryption for data transmission
• 对敏感信息进行加密存储
  Encrypting sensitive information in storage
• 限制员工访问个人信息的权限
  Restricting employee access to personal information
• 定期进行安全审计和风险评估
  Conducting regular security audits and risk assessments

但请注意，互联网环境并非 100% 安全，我们无法保证绝对安全。如发现任何安全漏洞，请立即联系我们。

However, please note that the internet environment is not 100% secure, and we cannot guarantee absolute security. Please contact us immediately if you discover any security vulnerabilities.

五、您的权利 | Your Rights

根据适用的法律法规，您可能享有以下权利：

According to applicable laws and regulations, you may have the following rights:

• 访问权：查询我们持有的您的个人信息
  Right to Access: Inquire about your personal information we hold
• 更正权：更正不准确的个人信息
  Right to Correction: Correct inaccurate personal information
• 删除权：在特定情况下要求删除个人信息
  Right to Deletion: Request deletion of personal information under certain circumstances
• 撤回同意：撤回之前给予的同意
  Right to Withdraw Consent: Withdraw previously given consent
• 数据可携权：获取并转移您的数据
  Right to Data Portability: Obtain and transfer your data

如欲行使上述权利，请通过 service@kanglink.com 联系我们。

To exercise these rights, please contact us at service@kanglink.com.

六、Cookie 和追踪技术 | Cookies and Tracking Technologies

我们使用 Cookie 和类似技术来提升用户体验：

We use cookies and similar technologies to enhance user experience:

• 必要 Cookie：确保网站正常运行
  Essential Cookies: Ensure website functionality
• 分析 Cookie：了解网站使用情况，优化服务
  Analytics Cookies: Understand website usage and optimize services

您可以通过浏览器设置管理或禁用 Cookie，但这可能影响某些功能的正常使用。

You can manage or disable cookies through browser settings, but this may affect the normal use of certain features.

七、未成年人保护 | Protection of Minors

我们的服务主要面向成年人。如您需要为未成年人使用我们的服务，请确保您具有监护资格，并同意本隐私政策。我们根据国家相关法律法规保护未成年人的个人信息。

Our services are primarily for adults. If you need to use our services for minors, please ensure you have guardianship qualifications and agree to this privacy policy. We protect minors' personal information in accordance with relevant national laws and regulations.

八、隐私政策的变更 | Changes to This Privacy Policy

我们可能会不时更新本隐私政策。更新后的政策将在网站上发布，并在重大变更时通过适当方式通知您。请您定期查阅本政策。

We may update this privacy policy from time to time. Updated policies will be posted on the website, and we will notify you of material changes through appropriate means. Please review this policy periodically.

九、适用法律与争议解决 | Governing Law and Dispute Resolution

本隐私政策受中华人民共和国法律管辖。因本政策产生的任何争议，双方应友好协商解决；协商不成的，可向北京泰舒安科技有限公司所在地有管辖权的人民法院提起诉讼。

This privacy policy is governed by the laws of the People's Republic of China. Any disputes arising from this policy shall be resolved through friendly negotiations; if negotiations fail, either party may file a lawsuit with the competent people's court in the location of Beijing Taishuan Technology Co., Ltd.

十、联系我们 | Contact Us

如对本隐私政策有任何疑问、意见或建议，请通过以下方式联系我们：

If you have any questions, comments, or suggestions about this privacy policy, please contact us through the following methods:

• 电子邮件 Email: service@kanglink.com
• 微信公众号 WeChat Official Account: 康服保
• 公司地址 Address: 北京市（具体地址请联系获取）

我们将在 15 个工作日内回复您的询问。

We will respond to your inquiry within 15 business days.

提示：本隐私协议中英文版本如有歧义，以中文版为准。
Note: In case of any discrepancy between the Chinese and English versions of this Privacy Policy, the Chinese version shall prevail.

生效日期：2025 年 1 月 1 日 | Last Updated: January 1, 2025

重要提示：在使用康服保（KangLink）提供的服务之前，请您务必仔细阅读并理解本用户协议。如您使用本服务，即表示您已阅读、理解并同意接受本协议的全部内容。

Important Notice: Before using KangLink services, please carefully read and understand this Terms of Service Agreement. By using our services, you indicate that you have read, understood, and agree to be bound by all terms herein.

一、协议范围 | Scope of Agreement

本用户协议（以下简称"本协议"）是您与北京泰舒安科技有限公司（以下简称"康服保"、"我们"或"平台"）之间关于您使用康服保平台服务所订立的协议。

This Terms of Service Agreement ("Agreement") is entered into between you and Beijing Taishuan Technology Co., Ltd. ("KangLink", "we", or "the Platform") regarding your use of KangLink platform services.

• 服务对象：所有访问、使用康服保网站、微信公众号及相关服务的用户
  Service Target: All users accessing or using KangLink website, WeChat official account, and related services
• 服务内容：体检预约、就医协助、报告解读、健康咨询、医疗翻译等健康管理服务
  Service Content: Medical examination booking, medical assistance, report interpretation, health consultation, medical translation, and other health management services

二、账号注册与使用 | Account Registration and Use

2.1 注册资格 | Registration Eligibility

• 您必须是年满 18 周岁的自然人，具有完全民事行为能力
  You must be a natural person aged 18 or above with full civil capacity
• 如您为未成年人，请在监护人陪同下使用服务，并征得监护人同意
  If you are a minor, please use the service under guardian supervision and with their consent

2.2 账号安全 | Account Security

• 您应提供真实、准确、完整的注册信息，并及时更新
  You shall provide true, accurate, and complete registration information and update it timely
• 您应妥善保管账号密码，对账号下的所有行为承担法律责任
  You shall properly safeguard your account password and bear legal responsibility for all actions under your account
• 如发现账号被盗用，请立即通知我们
  Please notify us immediately if you discover unauthorized use of your account

2.3 禁止行为 | Prohibited Conduct

您不得利用本服务从事以下行为：

You shall not use this service to engage in the following conduct:

• 违反中国法律法规的行为
  Violating Chinese laws and regulations
• 提供虚假信息或冒用他人身份
  Providing false information or impersonating others
• 恶意预约、无故爽约等滥用服务行为
  Malicious booking, no-show, or other abuse of services
• 攻击、干扰平台系统
  Attacking or interfering with platform systems
• 其他损害我们或第三方合法权益的行为
  Other acts that harm our or third parties' legitimate rights and interests

三、服务规范 | Service Standards

3.1 服务描述 | Service Description

康服保是一家专注于海外华人及外籍人士回国就医的智慧健康管理平台，主要提供以下服务：

KangLink is a smart health management platform focusing on overseas Chinese and foreign nationals seeking medical care in China, mainly providing the following services:

• 体检预约服务：协助您预约中国境内合作医疗机构的体检服务
  Medical Examination Booking: Assisting you in booking medical examination services at partner institutions in China
• 就医协助：提供挂号、陪诊、翻译等就医全流程协助
  Medical Assistance: Providing full-process assistance including registration, accompaniment, and translation
• 报告解读：AI+ 专家双重解读体检/医疗报告
  Report Interpretation: AI + specialist dual interpretation of medical/test reports
• 健康咨询：7×24 小时在线健康问答
  Health Consultation: 24/7 online health Q&A
• 医疗翻译：专业外文病历翻译服务
  Medical Translation: Professional foreign medical record translation

3.2 服务费用 | Service Fees

• 平台服务费用以页面展示价格为准，具体费用因服务类型而异
  Platform service fees are based on displayed prices, varying by service type
• 医疗费用（体检费、诊疗费等）由医疗机构收取，可能另行支付
  Medical fees (examination fees, treatment fees, etc.) are charged by medical institutions and may be paid separately
• 我们保留调整服务价格的权利，调整前会提前公示
  We reserve the right to adjust service prices, with advance notice

3.3 预约与取消 | Booking and Cancellation

• 预约确认：预约成功后，您将收到确认通知（微信/短信/邮件）
  Booking Confirmation: After successful booking, you will receive a confirmation notification (WeChat/SMS/Email)
• 取消政策：如需取消或改期，请至少提前 24 小时通知
  Cancellation Policy: If you need to cancel or reschedule, please notify at least 24 hours in advance
• 爽约处理：无故爽约可能导致服务费用不予退还，并影响后续预约
  No-Show Policy: Unexcused no-shows may result in non-refundable fees and affect future bookings

四、医疗服务特别说明 | Special Notes on Medical Services

4.1 服务性质 | Nature of Services

• 康服保是健康管理服务平台，不是医疗机构，不直接提供诊疗服务
  KangLink is a health management service platform, not a medical institution, and does not directly provide diagnosis and treatment services
• 实际医疗服务由合作医疗机构提供，您应与医疗机构另行建立医疗服务关系
  Actual medical services are provided by partner medical institutions, and you should establish a separate medical service relationship with them

4.2 医疗风险 | Medical Risks

• 医疗服务存在固有风险，包括但不限于：检查风险、误诊可能、治疗效果不确定等
  Medical services carry inherent risks, including but not limited to: examination risks, possible misdiagnosis, uncertain treatment effects, etc.
• 我们尽力选择优质合作机构，但不对医疗结果做出任何保证
  We strive to select high-quality partner institutions but do not guarantee medical outcomes
• 您应遵从专业医生的建议，自行承担医疗决策风险
  You should follow professional medical advice and bear the risks of medical decisions

4.3 健康信息真实性 | Accuracy of Health Information

• 您应如实提供健康信息、病史、症状等
  You shall truthfully provide health information, medical history, symptoms, etc.
• 因提供虚假信息导致的不良后果，由您自行承担
  You bear the consequences of providing false information

五、知识产权 | Intellectual Property Rights

5.1 平台内容 | Platform Content

平台所有内容（包括但不限于文字、图片、标识、软件、代码等）均受知识产权法律保护：

All platform content (including but not limited to text, images, logos, software, code, etc.) is protected by intellectual property laws:

• 未经书面许可，不得复制、传播、修改或用于商业用途
  Reproduction, distribution, modification, or commercial use without written permission is prohibited
• 康服保及相关标识均为北京泰舒安科技有限公司的商标
  KangLink and related logos are trademarks of Beijing Taishuan Technology Co., Ltd.

5.2 用户内容 | User Content

• 您在使用服务过程中提交的内容（如咨询问题、评价等），授予我们非独家使用许可
  Content you submit during service use (e.g., inquiries, reviews, etc.) grants us a non-exclusive usage license
• 您应保证内容不侵犯第三方权利
  You shall ensure content does not infringe third-party rights

六、隐私保护 | Privacy Protection

我们重视您的隐私保护。《隐私协议》是本协议的重要组成部分，请您一并阅读。我们按照相关法律法规保护您的个人信息。

We value your privacy protection. The "Privacy Policy" is an integral part of this Agreement. Please read it together. We protect your personal information in accordance with relevant laws and regulations.

七、免责声明 | Disclaimer

7.1 不可抗力 | Force Majeure

因以下原因导致的服务中断或损失，我们不承担责任：

We are not liable for service interruptions or losses caused by the following reasons:

• 自然灾害、战争、罢工等不可抗力
  Natural disasters, war, strikes, or other force majeure events
• 政府行为、法律法规变化
  Government actions, changes in laws and regulations
• 网络故障、电力系统问题
  Network failures, power system issues
• 第三方原因（如医疗机构、支付平台）
  Third-party reasons (e.g., medical institutions, payment platforms)

7.2 服务中断 | Service Interruption

• 我们有权因系统维护、升级等需要暂停服务，但会提前通知
  We reserve the right to suspend services for maintenance or upgrades, with advance notice
• 紧急情况下可能无需通知即暂停服务
  Services may be suspended without notice in emergency situations

7.3 第三方链接 | Third-Party Links

平台可能包含第三方网站或资源链接，我们不对这些第三方内容负责。您访问第三方链接的风险自负。

The platform may contain links to third-party websites or resources. We are not responsible for such third-party content. You access third-party links at your own risk.

八、协议变更与终止 | Agreement Modification and Termination

8.1 协议变更 | Agreement Modification

• 我们有权根据需要修改本协议内容
  We reserve the right to modify this Agreement as needed
• 修改后的协议将在平台公布，重大变更会通知您
  Modified agreements will be published on the platform, with major changes notified to you
• 如您继续使用服务，视为接受修改
  Continued use of services constitutes acceptance of modifications

8.2 服务终止 | Service Termination

• 您有权随时停止使用服务
  You have the right to stop using services at any time
• 如违反本协议，我们有权暂停或终止向您提供服务
  If you violate this Agreement, we reserve the right to suspend or terminate services to you
• 服务终止后，我们仍可依法保留您的相关信息
  After service termination, we may retain your information as required by law

九、法律适用与争议解决 | Governing Law and Dispute Resolution

9.1 法律适用 | Governing Law

本协议的订立、执行、解释及争议解决均适用中华人民共和国法律（不包括港澳台地区法律）。

The formation, execution, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China (excluding laws of Hong Kong, Macau, and Taiwan).

9.2 争议解决 | Dispute Resolution

• 双方应友好协商解决争议
  Both parties shall resolve disputes through friendly negotiations
• 协商不成的，任何一方均可向北京泰舒安科技有限公司所在地有管辖权的人民法院提起诉讼
  If negotiations fail, either party may file a lawsuit with the competent people's court in the location of Beijing Taishuan Technology Co., Ltd.

十、其他条款 | Other Provisions

10.1 标题 | Headings

本协议条款标题仅为方便阅读而设，不影响条款含义。

Headings in this Agreement are for convenience only and do not affect clause interpretation.

10.2 可分割性 | Severability

如本协议任何条款被认定为无效，不影响其他条款的效力。

If any provision of this Agreement is deemed invalid, it shall not affect the validity of other provisions.

10.3 完整协议 | Entire Agreement

本协议构成双方就服务使用的完整协议，取代之前的所有口头或书面约定。

This Agreement constitutes the entire agreement between both parties regarding service use, superseding all prior oral or written agreements.

十一、联系我们 | Contact Us

如对本协议有任何疑问，请通过以下方式联系我们：

If you have any questions about this Agreement, please contact us through the following methods:

• 电子邮件 Email: service@kanglink.com
• 微信公众号 WeChat Official Account: 康服保
• 公司地址 Address: 北京市（具体地址请联系获取）

我们将在 15 个工作日内回复您的询问。

We will respond to your inquiry within 15 business days.

提示：本协议中英文版本如有歧义，以中文版为准。
Note: In case of any discrepancy between the Chinese and English versions of this Agreement, the Chinese version shall prevail.